Everything you need to get help, in one place. Talk to staff directly in the live chat, email us for detailed issues, or find the answer yourself in the resources below.
Chat directly with the EDX team in real time. Open a conversation, describe your issue, and staff will pick it up — you'll see them typing the moment they reply. Your conversation stays open until you close it, so you can come back any time.
Best for detailed reports, account issues, or anything that needs attachments. We read and reply to every message.
Send an EmailEDX is a free cybersecurity resource platform — a knowledge base of 200+ articles, a library of 60+ functional security tools, a client-side device security scanner, and a learning hub. Everything on the site is free to use.
No. Browsing the tools, knowledge base, and device scanner is completely free without an account. Creating one gives you a profile, achievement badges, referral stats, and a persistent history in the live support chat.
Use the Live Staff Support chat at the top of this page — staff get it instantly and you'll see them join the conversation. Email is better for detailed issues, and the Discord community is great for quick questions and discussion.
Open a live chat or email us with the page it happened on, what you did, and what went wrong. Screenshots help a lot. You can also post it in the bug-reports channel on our Discord.
Yes, and we genuinely read them. Send suggestions through the live chat or the suggestions channel on Discord. The site is actively developed, and plenty of features have come from user feedback.
EDX only stores what the site needs to run your account and keep it secure. We don't harvest or sell data, and the device scanner runs entirely in your browser — nothing is uploaded. Support conversations are visible only to EDX staff.